Other than non personally identifiable information, we only collect information that you provide when completing a form or posting any information on our site. When you sign up to receive 3 quotes we collect information about your property (ownership, rough age), your current energy supplier, information about your needs in terms of solar power, and whether you are considering financing to install it. As regards personal information we collect your name, address, phone number and email address.
In addition to the personal information described above, we may collect certain information about your use of our website. For example, as with any website we capture the IP address of the device you use to connect to our website, the type of operating system and browser you use, and information about the site you came from, the parts of our website you access, and the site you visit next.
Your Personal Information may be held by us (or our endorsed solar installers) in paper records, on computer systems including email, servers, hard drives and applications or other data storage systems.
Any of the information we collect from you can be used in one of the following ways:
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you. We take all reasonable steps to bind third parties to keep your information confidential. We can also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information can be provided to other parties for marketing, advertising, or other uses.
We only disclose information to Australian entities and your personally identifiable information will not be disclosed to overseas entities.
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 18 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
If at any time you wish to know what Personal Information we hold about you please do not hesitate to contact us. We will generally be happy to provide you with the information we hold about you except where it would have an unreasonable impact on the privacy of another individual, the request is frivolous or vexatious, the information relates to legal proceedings, or we are prevented by law from disclosing the information, or providing access would prejudice certain investigations.
We will take reasonable steps to ensure that your Personal Information is accurate, complete and up to date. We are happy to accept requests to update Personal Information if you demonstrate that the Personal Information we hold about you is incorrect. If at any time, you find that the Personal Information we hold about you is inaccurate, incomplete, out-of date, irrelevant or misleading please contact us at the details in the Contacting Us section at the end of this policy.
If you wish to make a complaint about our collection, use or storage of your Personal Information please contact us at the details below. We will take every possible step to resolve your complaint internally. However, if your complaint is not resolved to your satisfaction you can contact the Office of the Information Commissioner by calling them on 1300 363 992; writing to them at GPO Box 5212 Sydney NSW 2001 or emailing them at [email protected]
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